Shipping policy

Well Town Trading Limited

Thank you for purchasing apparel from Well Town Trading Limited. We make every effort to prepare and dispatch all clothing orders properly, ensuring items arrive intact within a reasonable delivery schedule. Please review our shipping terms outlined below.

1. Order Processing Period

We begin processing your order within 1 to 3 working days after your order confirmation is received. Weekends and public holidays are not counted as working days. During sales promotions and peak seasons, heavy order volumes may lengthen processing lead times. We will notify customers promptly if lengthy delays are anticipated.

2. Shipping Fees & Estimated Delivery Timeline

Final shipping cost will be computed and shown to you before you complete payment on the checkout page. Available shipping service: Standard Shipping: Estimated transit duration is 15 business days.

All delivery durations are estimations only. Actual arrival dates can be affected by courier backlogs, customs inspections, severe weather, logistics disruptions or official holidays. We cannot guarantee exact delivery dates.

3. Dispatch Alert & Package Tracking

Once your parcel is dispatched, you will receive an email notification containing shipment confirmation and tracking numbers. Logistics tracking information usually requires 24–48 hours to update on carrier platforms after dispatch. Kindly wait and check again if tracking data is not visible immediately.

4. Disclaimer for Invalid or Mistyped Delivery Address

It is the customer’s obligation to verify your full, precise shipping address when placing an order. Well Town Trading Limited shall not take responsibility for parcels misdelivered as a result of wrong, incomplete or invalid addresses submitted by buyers. If parcels are sent back to our warehouse due to address errors, the customer needs to bear the additional reshipping charges.

5. Lost Parcels & Damaged Goods Upon Receipt

Lost Shipments If your parcel goes missing during transit, kindly reach out to our support team within 7 days after the estimated delivery date.

Damaged Apparel Should your clothing arrive damaged, please get in contact with us within 48 hours upon package receipt. You must supply clear photographs of damaged goods together with the original outer packaging. Our team will investigate your case thoroughly and offer a suitable solution efficiently.

6. Garment Care Guidelines

Every apparel product comes with attached care labels. You must follow the recommended washing, drying and maintenance instructions. Well Town Trading Limited will not be liable for fabric damage, deformation or defects resulting from inappropriate cleaning methods, high heat drying, self-tailoring and improper use of the clothing.

7. Cross-border Delivery & Customs Charges Notice

For all international deliveries, local customs authorities in your destination country may impose import duties, VAT and other clearance fees. All customs-related expenses are borne solely by the recipient. Product pricing and delivery fees charged by our company do not cover these additional customs levies.

8. Contact Information

If you have inquiries or concerns related to this Shipping Policy, please get in touch with our support team: Company Name: Well Town Trading Limited Trade name: Well Town Trading Limited  Phone number:+852 7048 2061 Email: info@orbytechnix.shop  Physical address: 22-24 Prat Avenue, Tsim Sha Tsui, Kowloon, Hong Kong SAR